AI agents, service accounts, and audits

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Hey {{first_name | Jedi}} , welcome to the 113th Identity Jedi Newsletter. Coming up this week let’s talk AI agents, service accounts, and audits.

Listen the board doesn’t care how many MFA prompts you shipped. They care if a contractor’s stale token can still drain production or if an “AI agent” you stood up last quarter now has God-mode in your CRM. Identity is the control plane. If it’s sloppy, everything downstream is negotiable—detection, response, even your audit story. Pressure is up. Auditors want proof, not vibes. Execs want velocity without headlines. And your stack just grew a thousand non-human identities you can’t see, don’t meter, and definitely aren’t governing. That’s the gap, but it’s also the opportunity. If you can bring order to entitlements, service accounts, and AI connectors—with automation and receipts—you win. If not, your blast radius is waiting for a bad day….a very bad day.

Most “least privilege” programs are theater.

You run an annual attestation, sprint through heroic spreadsheets, and three weeks later emergency access, one-off project grants, and “temporary” service accounts have quietly rebuilt your risk.

Why?

Because you’re trying to drive a Tesla with a Camry playbook — manual approvals, static roles, and faith-based cleanup.

The world moved. Your governance didn’t.

Role bloat & entitlement soup

Years of “just add one more role,” M&A chaos, and app migrations left you with 2,000+ groups and 17 paths to prod.RBAC turned into RB-guess.

Immortal service accounts

Owners leave. Tickets close. Tokens never expire.Nobody touches it because “something might break.” Until something does break — and suddenly that “quiet little account” becomes incident #1.

Rubber-stamp attestations

Managers approve everything because the UI is trash and the blast radius isn’t visible. No usage data, no context, no heat map. Just “Approve All.”

Emergency access that never dies

Outage? Flip the break-glass. Two months later? Still live — because nobody circled back.

Tool worship without discipline

Buying PAM or IGA doesn’t fix sloppy thinking.Otherwise your roadmap just becomes a museum of dashboards.

You don’t boil the ocean.

You drain a bathtub… with receipts.

Pick 2–3 business-critical systems — revenue, customer data, or production control plane.

At least one cloud platform + one data tier.

Map identities & access paths:

Evidence lives in one place, not in screenshots:

One slide: Where admin can happen and how access dies.

Green arrows = just-in-time pathways

Red boxes = standing privilege being eliminated. Then demo it live:

Hard gates change behavior. Nothing fixes culture faster than “blocked by policy.”

Pick the systems. Draw the line. Say it out loud.

“We’re shrinking blast radius without slowing shipping.”

Give a date. Publish a dashboard. Burn the safety rope behind you. And when someone asks to skip controls, ask: " Are you willing to put your name on the exception?”

Watch how fast the priorities change.

If you think AI is a bubble, you could be right. But it’s definitely a productive one. This past two days alone I’ve created more productivity with AI applications than anything I’ve done in my entire career as a software developer. All done in hours, without coding. It’s not hype folks. It’s real. It’s trivial things, stuff that helps me run the media company and be more productive as an entrepreneur, but it’s what it allow me to do. For instance. In one day I created an agent to research topics, sort them by relevancy and then another agent to serve as an editor to look for themes and draft editorials for my review. Set to run every day, and store the reviews where I can access them, or I can run it on demand. Hours of work done in seconds. Not only does it save me time, but it save me cost in having to hire someone to do it. Instead of hiring on Fiver/Upwork/insert free lance tool here. OpenAI and Make.com for roughly $29/ month.

So let’s look at the current landscape of AI right now. CUA models have every vendor you can think of releasing a version of “smart connector” enabling the ability to connect to applications easier and in a more automated way. But that’s just the tip of the iceberg. The beauty with AI, is the ability to “reason”. Not just simple “if-then-else” rules. But a general set of instructions to follow and abide by. Think “policy”. Then next wave of Identity systems is coming next year. Agentic based systems that work towards solving problems, instead of configuring them. I for one, can’t wait!